What This Policy Covers
This policy covers the ways we treat information, including personally identifiable information, that we obtain from you when you visit our website, order Products through the Service, register to become a Member of the Service, or join our VIP Seller Program. We regard “personally identifiable information” as information we obtain from you that someone can use to identify or contact you in person, such as your real name, telephone number, email address, or physical mailing address. Information that we use internally to identify you as a Member or a Visitor in our system (e.g., your User ID) is not considered personally identifiable information.
What This Policy Does Not Cover
This policy does not cover the privacy practices of third parties, such as the practices of third-party payment processing or delivery services, or our Sellers, partners, and/or advertisers. In addition, we may provide links to other services and on occasion to other websites that may interest you. All of these websites operate independently of the Service and each has its own privacy and security practices. We encourage you to review their policies before submitting any personal information to them.
Consent To Collection & Processing In The United States and Singapore
By using the Service, you consent to having your information, including personally identifiable information, transferred to and processed in the United States and Singapore.
How We Collect Information
Information You Provide
Information You Provide During Member Account Creation
When you create a registered Member account through the Service, we require that you provide your name, phone number, email address, and your website URL (if applicable). If you chose to enroll in our Seller Program, you must also provide us with your physical address and a description of your business.
Information You Provide When Purchasing Products
When you purchase a Product through the Service, we require that you provide your name, phone number, email address, shipping address, and appropriate payment information.
Information You Provide When Requesting Assistance
When you request assistance through or regarding the Service, you may also provide us with personally identifiable information. For example, if you email us regarding an order, you will provide us with your email address; if you email us regarding a shipping issue, you will provide us with your physical address.
Other Information We Collect
Log Files & Analytics
Similar to many websites and internet services, we gather certain information automatically and store it in web server log files. This information includes your web request, Internet Protocol (“IP”) address information, unique device identifier (e.g., UDID, MAC Address, etc.), browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such information. We may analyze such data using our own analytics, Google Analytics, or other similar third-party services. To learn more about how Google Analytics collects and uses your data when you use this site, and how you can control the information sent to Google Analytics, please review https://www.google.com/policies/privacy/partners. We use these log files and analytics to improve and administer our site, to analyze trends, and to gather information about our user base.
Pixels, aka Web Beacons
We may employ pixels, aka web beacons, which are small blocks of code that do things like allow us or another server to measure viewing of a webpage and to track the online usage patterns of our Members and Visitors. In addition, we may also use pixels or web beacons in HTML-based emails we send, to help us track which emails are opened by recipients. This information is used to enable more accurate reporting, improve the effectiveness of our marketing, and make the Service better for our Members and Visitors. We may ask advertisers or other partners to serve ads or services to computers, mobile phones, or other devices, which may use a cookie, pixel, or other similar technology placed by us or the third party.
A cookie is a small text file that is stored on the computer of Members or Visitors for record-keeping purposes. It can also help us understand how you click to our site, what pages you view during your visit, and your account and preference information as a Member of the Service. Cookies also allow us to track and understand the interests of our members, to help us enhance the overall experience on our site.
If you prefer not to receive cookies, you can set your web browser software to disable them. To do so, please refer to the help section of your specific web browser for more information on how to manage or disable cookies.
Do Not Track
At this time, the Service does not respond to “do not track” signals sent from browsers.
Information We Do Not Collect From Any Users
How We Use Information
To Provide You With The Service
We use your information for the purposes of providing you with the Service and any Products you may choose to order using the Service.
In Our Communications With You
We use email and/or prominent notifications on our website as our primary means of informing our users of important Service and promotional announcements.
When you register to become a Member of the Service, we use the email address provided during account creation (or any other email address you may specify within your Member account) to deliver important Service-related announcements to you. Examples of Service-related announcements include email verification during registration, requests for password reset, important security or server maintenance updates, upgrades, and new releases or policy changes. For members of our VIP Seller Program, Service-related announcements also include email messages related to rate changes and VIP Seller Program membership expiration. These Service-related announcements are considered a fundamental part of the Service; Members cannot opt out of these email announcements.
In order to improve the experience for our Members and Visitors, we may send regular updates from time to time. These communications are enhancements to our Service and are entirely optional. We make it easy for you to unsubscribe from these communications via a link in the footer of each such email you receive. If you are a Member of the Service, you can also see and modify this information in the “Account” section of your Member account.
With Our Sister Services
We may use your information in connection with other websites, services, and entities that are under our common ownership or common corporate control. We may combine information you provide while using the Service with information you provide to other websites, services, and entities that are under our common ownership or common corporate control.
On Our Website
We may use the information we collect to calculate and publish anonymous, non-personal, aggregate statistics that we believe our Members and Visitors are interested in viewing. For example, we may track and publish the total number of Buyers who have ordered a specific shirt color or style. We publish this data in aggregate form only, and do not publish any personally identifiable information in connection with this use.
For Internal Reporting and Analysis
As noted above, we use information gathered from log files, cookies, and the like to improve our site, analyze trends, administer the site, track the movements of users around the site, and gather aggregate information about our customers as a whole.
How We Share and Disclose Information
With Third Parties
To Provide You With The Service
We share your information, including your personally identifiable information, for the purpose of providing you with the Service and with any Product you may order through the Service. For example, if you order a physical Product though the Service, we will provide our shipping partners with your name and physical address.
To Help Connect Buyers and Sellers
If you place an order from a Seller who is or becomes a member of our VIP Seller Program, we will share your email address with the Seller. This allows Buyers and Sellers to directly connect, and helps Sellers gain valuable feedback from our community and promote their upcoming projects and Campaigns.
Sharing, Renting, & Selling Information We Collect
Except as provided herein, we will neither rent nor sell your personally identifiable information to any other third party not under our common ownership or common corporate control. For example, if you purchase a Product from Seller who is or becomes a member of our Seller Program, we will share your email address with the seller from whom your purchase was made. Occasionally we share aggregate information about our Members and Visitors with partners or advertisers, and we may publish these aggregate usage statistics on our website for the interest of our users.
In some cases, we allow you to access or link to other web services through our Service. For example, we may allow you to share Campaigns using Facebook and Twitter, among other services, which requires that you open accounts on those services themselves. We also allow you to pay for Products purchased through the Service using our selected third party payment-processing provider. In such cases, those services may choose to collect your personal information as they deem appropriate. As noted above, we are neither responsible for nor in control of how third parties collect, use, or disclose information obtained through these linked services. We encourage you to be aware when using these third-party services and to review their policies before submitting any personal information to them.
Third-Party Service Providers
We use other companies, agents, and/or contractors to perform services on our behalf or to assist us with providing the Service to you. For example, we may engage such service providers to provide marketing, communications, infrastructure and IT services, personalize and optimize our service, process credit card transactions, provide customer service, collect debts, and analyze and enhance data. In the course of providing such services to us, these other companies may have access to your information. We do not authorize these companies to use or disclose your personal information, except in connection with providing the services we request from them.
These vendors may anonymize and aggregate data collected from you and use that data for purposes of improving their product or providing services to us or other clients.
As Necessary In Certain Legal Circumstances
How We Keep Information Secure
Security Of Account Information
The accounts of registered Members are password protected. Please do not share your password with anyone; remember to change your password from time to time, to keep your account secure.
Both we and our partners employ a variety of commercially standard encryption and security technologies and procedures to protect information from unauthorized access. Please be aware that no method of electronic storage or data transmission over the internet is 100% secure; while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Both we and our partners maintain standard physical and electronic procedural safeguards that limit access to your personally identifiable information and other data to employees (or people working on our behalf and under confidentiality agreements) who, through the course of standard business activities or provision of the Service, need to access your personally identifiable information or other data.
Your Personal Choices
Access To Personal Information
We make it easy for Members to view, edit, and/or delete the information they have submitted to the Service; that information is available for editing in the “Settings” section of your Member account.
If you subscribe to an optional promotional communication through the Service, you will be able to unsubscribe via a link in the footer of each such email you receive. If you are a Member of the Service, you can also see and modify your email subscription information in the “Account” section of your Member account.
Editing / Deleting Your Account
To remove your Member account from the Service entirely, please contact us by email at [email protected]m.